FAQ2019-03-29T10:12:40-04:00

FAQ

Where do I get my claim number?2018-09-06T13:37:51-04:00

Claim numbers are issued by your insurance company at the time you report your accident. Remember to bring it in with you when you come in to begin the repair process, Complete Collision Center will handle the rest.

Can I wash my car?2018-09-06T13:37:32-04:00

DO

  • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge
  • Always use clean fresh water
  • Wash your vehicle in the shade

DON’T

  • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  • Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
What are betterment charges?2018-09-06T13:23:56-04:00

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

What forms of payment do you accept?2018-09-06T13:23:35-04:00

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. We also accept cash and checks. Personal checks under $500 will be accepted. Any personal payments over $500 will need to be in the form of a cashier’s check, or certified funds from a bank.

Who do I pay my deductible to?2018-09-06T13:23:11-04:00

It will be your responsibility to pay Complete Collision Center when you pick up your vehicle.

Do I have to pay a deductible?2018-09-06T13:22:35-04:00

The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call your insurance agent.

Is there a warranty on the repairs to my vehicle?2018-09-06T13:22:12-04:00

Yes. We guarantee all repairs with a Lifetime Warranty.

How will I know when my car is done?2018-09-06T13:21:49-04:00

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

How can I get a rental car?2018-09-06T13:21:17-04:00

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy, or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Can I get a ride home when I drop off my car?2018-09-06T13:20:36-04:00

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

How long will the repairs to my vehicle take?2018-09-06T13:20:04-04:00

Your estimator can give you an estimate of the time it will take to complete the repairs to your vehicle.

Are you open Saturday?2018-09-06T13:19:43-04:00

No, but we are open from 8:00 AM to 5:00 PM on Monday-Friday. Special arrangements can be made to drop or pick up your vehicle outside of business hours. Please contact the office for details.

Can you match my paint color?2018-09-06T13:19:12-04:00

Today’s modern factory finishes utilize multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.

If my vehicle’s frame is damaged is it a total loss?2018-09-06T13:18:37-04:00

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars today are built using unibody construction and don’t have a specific frame. Our highly skilled, certified technicians, with the aid of our state-of-the-art computer measuring system, can restore your vehicle to its original factory specifications. If it is determined that the unibody section is bent beyond repair, that section can be replaced.

Will the parts be ordered before I drop off my vehicle for repairs?2018-09-06T13:17:47-04:00

Yes. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, we would then help you arrange for a rental vehicle as soon as possible. This enables us to provide a quicker turnaround time.